Refund and Returns Policy

1. General Overview

At OpenHubs we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.
• Free from any alterations, customizations, or signs of wear.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Digital downloads or software licenses.
• Personalized or custom‑made products.
• Products marked as “Final Sale” at the time of purchase.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the order number, reason for return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label (when applicable). Pack the item securely and include a copy of the original invoice inside the package. Ship the package within 7 days of receiving the label.

3.3. Inspection and Refund

After we receive the returned item, our team will inspect it to confirm it meets the eligibility criteria. If approved, the refund will be processed to the original payment method within 5‑10 business days. You will receive a confirmation email once the refund is completed.

4. Refund Exceptions

Refunds may be denied or reduced in the following circumstances:

• Returned items are damaged, missing parts, or not in their original condition.
• The return is initiated after the 30‑day window.
• The customer fails to provide a valid proof of purchase.

5. User Responsibilities

Customers are responsible for:

• Providing accurate contact information when placing an order.
• Ensuring the returned product is packaged safely to avoid damage during transit.
• Adhering to the timelines outlined in this policy.

6. Legal Disclaimers

OpenHubs does not assume liability for any indirect, incidental, or consequential damages arising from the use of our products. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

7. Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: OpenHubs, 123 Marketplace Avenue, Suite 200, Austin, TX 78701, USA